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2021 Top 10 Connector Manufacturers: Best Overall Performance

By Ron Bishop | January 11, 2022

The results of the 2021 Bishop & Associates North American Customer Satisfaction Survey of the Electronic Connector Industry are in. Here we reveal the Top 10 connector suppliers for overall best performance.

Top 10 Connector Suppliers Overall

Bishop & Associates has completed its 2021 North American customer survey, which evaluated 37 connector manufacturers. A total of 221 customers answered 18 questions relating to important issues such as quality, pricing, delivery, lead times, technical support, and more to determine the Top 10 connector suppliers.

2021 NA Customer Survey responses by job function and sales channel

Top 10 NA customer survey distribution of responses by sales channel

Note: 46% of participants are engineers and 39.8% are OEMs.

The Top 10 Connector Suppliers for Best Overall Performance

The overall performers’ rank was determined by 11 questions related to quality of products, price competitiveness, turnaround times, and more. Survey participants were asked to choose one of the seven following responses to each question:

7 = Extremely satisfied        3 = Dissatisfied
6 = Very satisfied                  2 = Very dissatisfied
5 = Satisfied                           1 = Extremely dissatisfied
4 = Neutral

The following table identifies the Top 10 connector suppliers that received the highest customer evaluations in overall best performance by average score, total responses, and base of operation origin.

2021 NA Customer Survey Top 10 connector manufacturers

Note: 7.000 is the highest possible score.

2021 NA Customer Survey top 10 performance on last 5 surveys

Samtec placed first in the last five surveys. Molex ranked in the Top 10 in all five years. WAGO placed in the top 10 in the last four surveys (WAGO did not participate in the 2012 survey).

This is the first in a series of five articles related to the results of the 2021 Bishop & Associates North American Customer Satisfaction Survey of the Electronic Connector Industry. The articles to follow will further highlight the top 10 companies based on:

  • Quality
  • On-Time Delivery
  • Price Competitiveness
  • Website Usefulness

 

To purchase the full North American Customer Satisfaction Survey of the Electronic Connector Industry report, call Bishop & Associates at 630-443-2702.

No part of this article may be used without the permission of Bishop & Associates, Inc. If you would like to receive additional news about the connector industry, register here. You may also contact us at [email protected] or by calling 630.443.2702.

Read additional articles in this series:

2021 Top 10 Connector Manufacturers: Product Quality and Problem Handling

2021 Top 10 Connector Manufacturers: On-Time Delivery and Meeting Promised Ship Dates

2021 Top 10 Connector Manufacturers: Product Quality and Problem Handling

Interested in customer survey results from prior years?

2019 European Customer Survey Results

2019 Top 10 European Connector Suppliers

2019 Top 10 European Connector Companies for On-Time Delivery and Technical Support and Expertise

2019 Top 10 European Connector Suppliers for Quality and Price

2018 US Customer Survey Results

2018 US Survey Results Are In — Here Are The Top 10 Connector Suppliers

2018 Top 10 Connector Suppliers for Overall Satisfaction with Order Lead Times and Price Competitiveness

2018 Top 10 Connector Suppliers for Overall Satisfaction with Product Quality and Problem Handling

Like this article? Check out our other Industry Facts & Figures articles, our articles by Market, and a full listing of our 2021 Articles.

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Ron Bishop
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