2017 Top 10 European Connector Suppliers for On-Time Delivery and Website Usability

By Ron Bishop | September 05, 2017

The results are in for the 2017 Bishop & Associates European Customer Satisfaction Survey of the Electronic Connector Industry. We reveal the top 10 European connector suppliers for On-Time Delivery and Overall Website Usability.

Bishop & Associates has completed its biennial European customer survey, which evaluated 46 connector manufacturers.

A total of 337 of your peers answered 18 questions relating to important issues, including: quality, pricing, delivery, lead times, technical support, and more.

The distribution of responses by sales channel is shown in the following pie chart:

2017 European Survey Distribution of Responses

Note: 40.4% of participants were engineers and 44.5% were OEMs.

2017 Top 10 European Connector Suppliers – Results

The Top 10 Suppliers for On-Time Delivery

Survey participants were asked: What is your level of satisfaction with the performance in meeting promised ship dates?

In response, they were asked to choose one of the following:

6 = Extremely satisfied
5 = Very satisfied
4 = Satisfied
3 = Dissatisfied
2 = Very dissatisfied
1 = Extremely dissatisfied

The following table identifies the top 10 companies that received the highest customer evaluations for best performance in meeting promised ship dates and total responses.

Top 10 Suppliers for
On-time Delivery

2017 Top 10 Euro Delivery

Note: *6.000 is the highest possible score.

Samtec, Yamaichi Electronics, and Phoenix Contact respectively placed first, second, and third in the 2017 European Customer Survey for on-time delivery. New to this year’s list are: Yamaichi Electronics, Phoenix Contact, Rosenberger, WAGO, Binder, HUBER+SUHNER, and CONEC Corporation.

The following table compares this year’s 10 top connector manufacturers recognized for meeting promised ship dates to their rankings from the previous four years in which this survey was conducted.

Top 10 Suppliers for On-time Delivery
in the Past Five Surveys

Note: Asterisks (*) designate a tie.

Samtec has placed first in the last five European surveys conducted. Phoenix Contact has placed in the top four in the last five surveys for meeting promised ship dates. Yamaichi Electronics has made the largest improvement in promised ship date ranking, moving from 28^th in 2010 to 2^nd in 2017. HARTING and Binder have also improved over this period, with HARTING moving from 18^th in 2010 to 5^TH in 2017, and Binder has moved from 21^st in 2010 to 8^th in 2017.

Seven of the Top 10 for on-time delivery are new to the Top 10 this year: Yamaichi Electronics, Phoenix Contact, Rosenberger, WAGO, Binder, HUBER+SUHNER, and CONEC.

The Top 10 Suppliers for Overall Website Ease of Use

Survey participants were asked: What is your overall level of satisfaction with the usefulness of the company’s website?

In response, they were asked to choose one of the following:

6 = Extremely satisfied
5 = Very satisfied
4 = Satisfied
3 = Dissatisfied
2 = Very dissatisfied
1 = Extremely dissatisfied

The following table identifies the companies that received the highest customer evaluations for website ease of use.

Top 10 Best Websites for Ease of Use

Note: 6.000 is the highest possible score.

Samtec, Molex, and Rosenberger placed first, second, and third respectively for best performance in website ease of use in the 2017 European Customer Survey.

The following table is a comparison of this year’s rankings versus the previous four years.

Top 10 Suppliers for Website Ease of Use
in the Past Five Surveys

2017 Top 10 Euro Connector Suppliers for website ease of use last 5 surveys

Samtec placed first in all five surveys. Molex, TE Connectivity, and Phoenix Contact have placed in the Top 10 in all five surveys for website ease of use. Fischer Connectors and Binder made their first appearance in the Top 10 this year. Fischer Connectors showed the greatest improvement in ranking, moving from 25^th in 2015 to 10^th in 2017.

This is final of three articles related to the results of the 2017 Bishop & Associates European Customer Satisfaction Survey of the Electronic Connector Industry.

No part of this article may be used without the permission of Bishop & Associates Inc.

To purchase the full report, call Bishop & Associates at 630-443-2702.

2017 Top 10 European Connector Suppliers

2017 Top 10 European Connector Suppliers for Quality and Price

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Author
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Ron Bishop

President at Bishop & Associates Inc.

Ronald E. Bishop founded Bishop & Associates Inc., a market research firm that specializes in the world electronic connector industry, in 1985. The firm publishes “The Bishop Report,” a monthly research newsletter and connectorsupplier.com, a twice-monthly electronic publication. A staff of 20 researchers produces reports centered on geographic regions, end-use equipment markets, connector products, and interconnect technologies. The firm also provides executive placement services, conducts multi-client studies and customer surveys, and assists in merger-and-acquisition activity. The US headquarters is located in St. Charles, Ill., a suburb of Chicago. The firm also has offices in Brussels, Belgium; Sidney, Australia; and Hong Kong.