In this fifth and final article, Connector Supplier reveals the top 10 connector manufacturers ranked for customer satisfaction in overall website usability.
2018 Top 10 Connector Suppliers for Overall Website Usability
Bishop & Associates recently completed its biennial US customer survey, in which a total of 395 customers evaluated 42 connector manufacturers on a range of important issues. They answered 17 questions relating to quality, pricing, delivery, lead times, technical support, and more. Thirty-one companies received sufficient evaluations to remain in the final report.
To measure overall website usability Bishop & Associates asked the following questions:
- What is your overall satisfaction with the company website?
- How do you rate the ease of finding connector products on the website?
- Is there sufficient availability of technical documentation and is it easily accessible on the website?
- Are you satisfied with the process of placing of orders electronically?
In relation to the four questions above, the survey participants were asked: What is your level of satisfaction with the overall website usability? They were asked to choose one of the following: